Refund policy
Return and Refund Policy
At Ethonica, we aim to provide you with a smooth and satisfying shopping experience. However, if you wish to cancel, return, or exchange a product, please review our policies below.
Cancellation Policy
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Orders can be cancelled only before they are shipped.
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Once your order has been dispatched, it cannot be cancelled through our website.
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To request a cancellation, please contact our customer support team as soon as possible with your order details.
Return Policy
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Returns and exchanges are applicable only on select products. Please refer to the individual product page for detailed eligibility and conditions.
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For most products, the standard return window is 3 days from the date of delivery.
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Return and exchange policies may be updated or changed without prior notice.
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If pickup service is not available at your location, you will be required to self-ship the item to our office address.
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Return or exchange charges may apply and vary depending on the case.
Important Notes for Returns
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Items must be unused, unwashed, and in their original condition for hygiene reasons.
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Products should be returned with original packaging and tags intact. Items without tags will not be accepted.
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Customized or personalized products are not eligible for return or exchange.
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Return or exchange requests raised beyond the return period mentioned on the product page will not be accepted.
We strive to ensure every customer is happy with their purchase. For any assistance with your order, please reach out to our customer support team, and we’ll be glad to help.
